Privacy
Privacy Policy
This policy explains how FirstBookings handles information used to operate accounts, road travel searches, bookings, payments, and trip updates.
Information we collect
We collect information you provide directly, including account details, passenger names, email addresses, phone numbers, route selections, booking preferences, and payment references.
How we use information
We use information to create accounts, process bookings, issue tickets, show booking history, handle payment status, improve route coverage, and communicate important trip updates.
- To match travellers with selected routes and operators.
- To generate booking records, receipts, and e-ticket access.
- To prevent misuse, protect accounts, and maintain reliable platform operations.
Payments
Card and transfer payments are processed through payment partners. FirstBookings stores booking and payment references needed to confirm status, reconcile transactions, and support ticket access.
Sharing information
We share only the booking details needed by verified operators, payment processors, and service providers that help us run the platform. We do not sell traveller personal information.
Your choices
You can update account details through your profile where available. For privacy requests, contact support@firstbookins.com from the email connected to your account.